---
title: Status
description: Service status for Extentos. There is no public status page or uptime instrumentation yet — Extentos is pre-1.0. The backend that powers the browser simulator and the managed AI gateway runs at api.extentos.com. For what shipped, see the changelog; to report an outage or incident, email hello@extentos.com with the [incident] prefix.
type: resource
platform: all
related:
  - /docs/resources/changelog
  - /docs/resources/support
  - /docs/concepts/ai-gateway
---

**Honest status: there is no public status page or uptime dashboard yet.** Extentos is pre-1.0, and formal uptime instrumentation (a hosted status page, historical SLAs) hasn't been stood up. This page will link a dedicated status page once one exists.

## What runs where

- **Backend** — `api.extentos.com`. This is the one piece of Extentos infrastructure with runtime dependencies: it powers the [browser simulator](/docs/concepts/transport-vs-app) session hub (WebSocket, voice STT/TTS proxy, event-log persistence) and the [managed AI gateway](/docs/concepts/ai-gateway) behind the Phase-4 voice assistant.
- **What does *not* depend on Extentos uptime** — the MCP server runs on your machine (or via `npx`), on-device simulation (`LocalSimTransport`) never reaches a backend, and production apps on real Ray-Ban Meta hardware (`RealMetaTransport`) talk to the glasses over Bluetooth, not to Extentos. An Extentos backend outage does **not** take down a shipped app unless that app uses the managed gateway.

## Reporting an incident

If something on the Extentos backend looks down (simulator sessions won't mint, the gateway returns errors), email [hello@extentos.com](mailto:hello@extentos.com) with the `[incident]` prefix. Include the timestamp, what failed (session mint / gateway / event log), and any error surfaced by your agent or the simulator. There's no SLA at launch — see [support](/docs/resources/support#response-expectations) for honest response expectations.

## Where to look instead

- **[Changelog](/docs/resources/changelog)** — what shipped and when (the closest thing to a "what changed" feed today).
- **[Support](/docs/resources/support)** — diagnostics, bug reports, and the security disclosure path.

## Related

- **[Changelog](/docs/resources/changelog)** — release history
- **[Support](/docs/resources/support)** — file issues, self-diagnose
- **[The managed AI gateway](/docs/concepts/ai-gateway)** — the backend-dependent assistant path